LANE FAQ’s

WHAT IS THE RETURN POLICY?

Due to the nature of our business and in an effort to reduce waste and contribute to a more sustainable fashion industry, we do not accept exchanges or returns. By not accepting exchanges, we encourage customers to make thoughtful choices and reduce the amount of clothing that ends up in landfills. We understand that this policy may not be suitable for everyone, but it enables us to maintain our mission of offering exceptional, exclusive products with minimal environmental impact. Once your order has been processed, we are unable to make any modifications. We apologize for the inconvenience.

HOW MUCH IS SHIPPING?

Domestic shipping is a $10 flat fee. For orders over $150, enjoy shipping on us!

WHEN WILL MY ORDER SHIP?

As soon as you click “buy,” we get to work! Please allow 5-7 business days for us to process and ship your order. Of course, in the case of mother nature and national holidays, shipping may be subject to delay.

If items are delayed in being shipped in any way, we will let you know in advance!

HOW CAN WE CONTACT LANE?

If you need to be in contact with one of our LANE girls due to a question about a recent order, pop-up event, or shipping question, please email us @shopping.at.lane@gmail.com.

We can’t guarantee that all dm’s will be answered due to the large influx of messages that we received via Instagram! Sometimes our DMs get buried or we don’t see messages, so if you are looking to be in touch, shoot us an email instead!

WHERE CAN WE FOLLOW LANE?

LANE is on TikTok & Instagram!!

HOW DO I KNOW MY SIZE?

It is our hope that all of our items fit true to their sizing. We know that online shopping without being able to try a product on can feel like a gamble, so we are happy to say that most (if not all) of our items have some stretch to them! While we prioritize staying chic, we also prioritize comfort, and are happy to report that even some of our jean sizing can be worn in different sizes.